Beautiful lighting designed to softly illuminate your home and make every space feel warm and welcoming.
Refund policy
Return & Refund Policy
We want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.
Returns
You may request a return within 14 days of receiving your item. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
Items that show signs of use, damage, or are returned without original packaging may not be eligible for a refund.
To initiate a return, please contact us at info@luxuluxolight.com with your order number and reason for return. We will provide return instructions once your request is approved.
Please note that return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Items marked as final sale
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Gift cards
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Items damaged due to misuse or improper handling
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original purchase and place a new order.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: info@luxuluxolight.com